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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Abraham Mathew

May 24, 2025

5  out of  5
rating by Abraham Mathew
"Briana has been one of the best agents that I know. Whenever I have called her office, she and her staff have provided me prompt and awesome service. They are very knowledgeable with State Farm products. They are not just passionate about helping you but will discuss various options depending on your unique needs. For warm and friendly service, you can trust Briana and her team. I highly recommend Briana and her office!"
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Blake Anthony

May 23, 2025

5  out of  5
rating by Blake Anthony
"I began shopping prices due to adding my 16 year old son as a licensed driver. State Farm-Briana Cicero-Johns was highly recommended on one of my FB groups so I gave them a call. From the onset, Brittany was a pleasure to work with. She was able to answer all of my questions and was very quick to respond. In addition, she was able to save me tons of $$$$$!!! Can’t say enough about what an exceptional experience I have had with State Farm and Brittany!"
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Charlie Tew

May 23, 2025

5  out of  5
rating by Charlie Tew
"We had a great experience with State Farm. They were excellent to work with and we would highly recommend them for your insurance needs."
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Jill Cannon

May 22, 2025

5  out of  5
rating by Jill Cannon
"I cannot say enough good things about Briana, my State Farm insurance agent. From the very first interaction, she has been nothing short of exceptional. Briana combines professionalism with genuine care, making every experience smooth, informative, and even enjoyable. She took the time to thoroughly explain my options, answer all my questions (no matter how small), and made sure I had coverage that truly fits my needs. What really sets her apart is her responsiveness and attention to detail — I always feel like a priority, never just another policy number. Briana is the kind of agent who goes the extra mile without being asked. Whether it’s reviewing my coverage to ensure I’m getting the best value or helping navigate a claim, she consistently delivers peace of mind. If you’re looking for someone who is knowledgeable, trustworthy, and truly invested in your wellbeing, Briana is the one. Highly recommend — 10/10!"
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Bobby Whiteside

April 26, 2025

5  out of  5
rating by Bobby Whiteside
"In a world where insurance agents today seem to act more like the corner used car salesman I found just the opposite with Brittany. She is kind, caring and listened to our story. Brittany helped get together a plan that suited our situation. She made the process easy. We now have all our insurance with State Farm. I highly recommend Brittany!"
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Harrison Cooper

April 22, 2025

5  out of  5
rating by Harrison Cooper
"Briana is the best! Hands down, 10 star rating."
We responded:
"Thanks for the 10-star review!! 🤩 It's been wonderful working with you and your family over the years. We look forward to serving you for years to come! "
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Edna Geller

April 18, 2025

5  out of  5
rating by Edna Geller
"I just got my photography business insurance with Briana Cicero-Johns - State Farm Insurance Agent, and it was such a smooth, easy experience! Her team was so kind and helpful, answering all my questions and making sure I understood everything, so much better than trying to figure it out online by myself. I was approved the same day and quickly received all the documents I needed for my work. Briana is so approachable, professional, and genuinely cares about helping people. I’m so glad I chose her for my business insurance and would happily recommend her to anyone!"
We responded:
"Edna, our team enjoyed working with you to help secure the right coverages needed for your business insurance! "
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Vamsi Ch

April 18, 2025

5  out of  5
rating by Vamsi Ch
"Briana is very friendly and informative. It's easy to approach Briana and get clarifications on all my insurance needs. Thanks for your assistance."
We responded:
"Thank you for your kind words! We truly want to educate folks about insurance coverage options so they can make informed decisions for themselves and their families. We appreciate your business and look forward to serving you! "
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Alden Grant

April 9, 2025

5  out of  5
rating by Alden Grant
"We came over from a different insurance company. We have gotten nothing but helpful, professional and kind assistance since we've been with State Farm. So glad that we came over!! Keep up the great work Briana!"
We responded:
"Thanks for the shout out, Alden! We appreciate your business and look forward to working with you on all of your insurance needs! "
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Cathy Starnes

April 8, 2025

5  out of  5
rating by Cathy Starnes
"They are the best!!"
We responded:
"Thanks so much for your kind remark!!"
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Crystal Dickerson

April 1, 2025

5  out of  5
rating by Crystal Dickerson
"Shout out to this State Farm office. We moved here almost 2 years ago and everyone has been helpful, professional and very friendly. Happy Anniversary!"
We responded:
"We strive to provide exceptional customer service, so it was great to see your review! Excited to celebrate our 6th year in business - thank you for your well wishes! "
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Scott Mcintyre

January 23, 2025

5  out of  5
rating by Scott Mcintyre
"I have been a State Farm customer for most of my adult life. When I moved to Charlotte in 1997 I signed on with the John Sullivan Agency. Briana took over when John retired. I have had a few incidents in the past that have required their help. I am happy to have them advising me on options that affect my life and the life of my family."
We responded:
"Our team has enjoyed working with you and Barbara over the years. We look forward to serving you for years to come! "
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Kathy Kacenga

January 23, 2025

5  out of  5
rating by Kathy Kacenga
"Got some very useful information from Briana and her team. She is very involved in her community! Looking forward to working with her. We’ve been with Briana and her staff since she opened her office. Briana is always available to answer any questions or get us information we might need quickly. Great experience with the staff as well."
We responded:
"Thank you for being a long-time customer! We are always here to help, so please call, text, email or stop by anytime! "
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P Sakthivel

January 21, 2025

5  out of  5
rating by P Sakthivel
"I had a positive experience in getting home insurance , very easy to work would recommend to others"
We responded:
"Thank you for choosing our State Farm agency for your homeowners insurance! We are glad to hear you had a positive, seamless experience working with our team. "
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Amanda Maslak

January 17, 2025

5  out of  5
rating by Amanda Maslak
"Briana was very easy to get in touch with and had a very timely turnaround for a quote. She was able to go over my policy needs efficiently."
We responded:
"Thank you for the five-star rating, Amanda! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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Ben Ackerman

November 6, 2024

5  out of  5
rating by Ben Ackerman
"Brittany was so great to work with when she assisted us with a quote for our home owners insurance. She helped us understand what our options were and was happy to redo the quote multiple times so we could see the difference prices. Thanks Brittany!"
We responded:
"We think Brittany is great too! Thank you for the opportunity to work together to get your homeowners insurance policy just right for your needs. "
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DEVAUGHN HOPKINS

October 18, 2024

5  out of  5
rating by DEVAUGHN HOPKINS
"Great team and my agent, Kyla, was very knowledgeable and helpful for getting me my best quote. They are experts at what they do and I would recommend to anyone who would like a great experience while being covered. Thank you!"
We responded:
"Thank you for trusting our team with your auto and renter's insurance needs. We appreciate your business and look forward to serving you now and in the future! "
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Cindy Payne

August 30, 2024

5  out of  5
rating by Cindy Payne
"No one wants to make a home claim. But on July 4th of this year we experienced a broken waterline. We we away and got a call that water was coming from all sides of our home. A neighbor got the water cut off and I called State Farm to start the claim. Christina at the office helped facilitate getting an Adjustor to our home asap. We have been very fortunate working with Serge, he has been quick with coming and assessing the damage and getting payments made. I would highly recommend Briana Cirero-John’s State Farm Agency to anyone needing insurance"
We responded:
"Such an awful experience to come home to - but so glad to hear that Christina and Serge were there for you! We are always happy when Serge works with our clients to assist them with their State Farm claims. And Christina is such a gem - always there for anyone in their time of needs. We appreciate your business and look forward to continuing to serve you! "
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Danielle Catanzaro

August 28, 2024

5  out of  5
rating by Danielle Catanzaro
"The best office ever. My fantastic agent Briana and staff are absolutely 💯 fantastic. Shout to staff always are capable of taking care of it on point!! Christina, Crystal, Asia. Amazing I have one less thing to ever worry about. Thanks STATEFARM"
We responded:
"Thank you for your 5-star review and shout out to our wonderful team members! Our team truly cares about our customers and community. We appreciate you! "
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gregory kellar

August 14, 2024

5  out of  5
rating by gregory kellar
"Briana has been very responsive and great to work with. We have a number of different policies with her to cover us in different areas. Briana has been very knowledgeable in helping us determine our insurance needs."
We responded:
"Thank you for your review, Greg! You always have something fun for us to work on. We appreciate your trust in our team over the years! "
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Katherine Gutierrez

August 7, 2024

5  out of  5
rating by Katherine Gutierrez
"Briana should be your first call for all of your insurance needs. She's knowledgeable and truly loves serving her clients, providing top-notch customer service. She's a lovely person to deal with."
We responded:
"We do truly care for our clients and strive to provide them with remarkable service! Thank you for your kind words and for sharing your 5-star review with our community. "
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Lisa Cassara-Collins

July 26, 2024

5  out of  5
rating by Lisa Cassara-Collins
"Everyone was so professional, knowledgeable and efficient. Answered all my questions and made it so easy to switch insurance companies. The transition was seamless. Would definitely recommend this office."
We responded:
"We work to educate, empower and serve our customers, so we are so pleased to hear we were able to help you with your insurance needs! "
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Ryan Collins

July 16, 2024

5  out of  5
rating by Ryan Collins
"Briana Cicero-Johns office is very professional and friendly. I’ve been with this office for many years and I’ve never had a bad experience."
We responded:
"Ryan, we appreciate your business and have enjoyed working with you over the years. Thank you for the 5-star review! "
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Chef Kev Winston

July 15, 2024

5  out of  5
rating by Chef Kev Winston
"Amazing service"
We responded:
"Hi, Kevin!! We love working with you and your family on all of your insurance needs. Looking forward to serving you for years to come! "
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Monese

July 13, 2024

5  out of  5
rating by Monese
"Briana, always make the process so easy and simple. She’s such a kind person. Briana, is such great representation for StateFarm."
We responded:
"Thank you for your kind remarks. We love working with you and your family! "