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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Delores Walton

February 15, 2023

5  out of  5 rating by Delores Walton
"We have insurance at State Farm and Briana Cicero-Johns agency is wonderful. She is very thorough in explaining the services they provide. I feel confident that her agency will handle claims in a professional manner. Her agency covers our three cars and homeowners insurance, and the rates are affordable in comparison to our previous insurance company. Just having State Farm has put our minds at ease, because State Farm has us covered. We are grateful for your service."

Aaron Smith

February 6, 2023

5  out of  5 rating by Aaron Smith
"They are the best State Farm agency around!"


January 13, 2023

5  out of  5 rating by Daniel
"Briana and her team goes the extra mile to ensure satisfaction and that all insurance needs are both covered and catered towards your lifestyle for a great rate. Her team does an excellent job with reminders & notifications on upcoming renewals or changes in policy to give you the best tools for future decision making. It's the best of both worlds- big business resources with State Farm and the personal attention/touch of a fantastic local agent"

Marty Brecht

January 7, 2023

5  out of  5 rating by Marty Brecht
"Briana Cicero - John's and her State Farm Agency staff provided above and beyond customer-centric products and services to me while I lived in Charlotte, NC. Even more impressive, when I moved to Oklahoma to be close to my family, she and her staff helped me with the transition of my insurance and did not just ignore me and my transition needs, unlike some other entities. Anyone can trust and depend on her and her staff and I highly recommend her Agency. Martin B. Brecht"

Maya Maleshevich

December 23, 2022

5  out of  5 rating by Maya Maleshevich
"We’ve been with this SF office since we moved to Charlotte back in 2005. Customer service is amazing and we know that they are always a phone call away."

Mega Hammer

December 23, 2022

5  out of  5 rating by Mega Hammer
"Best in the business A1 staff A1 service"

Ant Davis

December 15, 2022

5  out of  5 rating by Ant Davis
"Briana is amazing!!! I would definitely recommend!!!"


December 7, 2022

5  out of  5 rating by CNS KOA
"Briana was delight full and extremely knowledgeable. She made the insurance buying process so east by being able to answer all my question. Great experience"

Scott Bellamy

November 16, 2022

5  out of  5 rating by Scott Bellamy
"I highly recommend Briana’s State Farm office. Outstanding service that was professional, friendly, thorough, and prompt!"

Terese Swan

October 27, 2022

5  out of  5 rating by Terese Swan
"Amazing series for my home. Cars. Business and boats 👌"

Kristen Scutella

October 13, 2022

5  out of  5 rating by Kristen Scutella
"I was dreading changing insurance companies but these folks were kind, efficient and quite frankly made the process super easy (and I did while traveling and conducting a training class!)"

Chad Hockerman

October 12, 2022

5  out of  5 rating by Chad Hockerman
"We are new to the area, and Briana and her team were great to work with - especially helping to navigate our way through the wonderful NC DMV."

Fran Wilkinson

September 30, 2022

5  out of  5 rating by Fran Wilkinson
"I moved from one state to another and had to transfer all my various insurance policies. The staff at Briana Cicero-Johns office, especially Faith Tsakaris, were extremely knowledgeable and helpful. When some complications arose with the transfer, Faith worked with my previous agent and the State Farm billing office to get everything resolved to my satisfaction."

Gregory Simmons

September 21, 2022

5  out of  5 rating by Gregory Simmons
"Great review of our policies that saved us a little money. Thanks!"

Google User

September 14, 2022

5  out of  5 rating by Google User
"Great office Briana and Staff always address my needs in a courteous and timely manner they work diligently to ensure they take care of their customers!"

Robin Evans

September 14, 2022

5  out of  5 rating by Robin Evans
"Briana Cicero-John's State Farm Office Is Superb! Excellent Service, Friendly Staff & Just Like A Good Neighbor, You Can Always Count On Them To Help With A Smile!"

Maurice Leak

September 14, 2022

5  out of  5 rating by Maurice Leak
"Briana is great! I’ve been knowing her now for 12 years now and feel great knowing she’s the one taking care of my family."

Ellen Woodham-Johnson

August 23, 2022

5  out of  5 rating by Ellen Woodham-Johnson
"The Briana Cicero-Johns State Farm agents are always extremely helpful, response in a timely manner and is very informative."

Janice and Dewey McCoy

August 23, 2022

5  out of  5 rating by Janice and Dewey McCoy
"We have had excellent service with Briana and her team! We had previously had the same agent for 30 years who recently retired. We were apprehensive to switch agents but Briana has been awesome in taking care of our insurance needs. Highly recommend!"

Emily Kelley

August 11, 2022

5  out of  5 rating by Emily Kelley
"We love State Farm as a company but even more we appreciate our agent’s assistant Faith. Her customer service is second to none. She always helps us with quotes, information, and quickly responds whenever we have questions or need help. We are grateful for our agent and her team!"

Mary C

August 11, 2022

5  out of  5 rating by Mary C
"I had the pleasure of working with Victoria Cally with regard to a review of my current insurance policies and future needs. Ms. Cally was professional, patient and thorough and addressed all of my concerns for the future. I highly recommend Victoria for your property, casualty, auto and life insurance needs."

Jason Tarlowe

August 10, 2022

5  out of  5 rating by Jason Tarlowe
"Nice people here"

Ardit Hajrullahu

August 10, 2022

5  out of  5 rating by Ardit Hajrullahu
"friendly staff and great service"

Ryan Tedesco

August 10, 2022

5  out of  5 rating by Ryan Tedesco
"Great service, easy to work with. Christina was very helpful."

anthony lempp

August 10, 2022

5  out of  5 rating by anthony lempp
"Christina was a big help, thanks"