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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Barry Miller

February 13, 2026

5  out of  5
rating by Barry Miller
"We have been with State Farm for over 40 years. When Briana took over this from John Sullivan it has not missed a beat! She is very helpful, knowledgeable and can handle any situation that comes about. We have all our insurances with her, car, house and life. We look forward to many more years working together with her and her very helpful staff on our life's needs. Please don't hesitate to call her for the services you need."
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Jessica Luxama

February 13, 2026

5  out of  5
rating by Jessica Luxama
"So far so good. It has been a good experience and I am saving more than 50% from my last insurance company."
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Brenden McGlinchey

January 29, 2026

5  out of  5
rating by Brenden McGlinchey
"Brianna, Christina, Jill, Asia, Brittany - the whole office is so helpful. In an age where so much is disconnected and transactional this office has been relational and connected. They care, do what they say they will, and follow up."
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Lisa Fay

January 23, 2026

5  out of  5
rating by Lisa Fay
"I can't say enough positive things about this Agency ! We have our Home, Auto, and Life with State Farm and the entire team here at Briana Cicero - Johns is beyond excellent. Every question is answered, every phone call and text! Briana is both professional and personal, and extremely knowledgeable and well informed. Christina is truly amazing. She has helped us navigate so many difficult situations, and we can't thank her enough. Everyone here really cares about you, your family and you feel that immediately. It's not just a business transaction, but a growing professional relationship meant to last years. 100% the best !!"
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James Cornell

January 13, 2026

5  out of  5
rating by James Cornell
"Sold car and moved to apartment. Agency made insurance changes very smoothly."
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Pat Clayton

January 13, 2026

5  out of  5
rating by Pat Clayton
"Briana and staff are very helpful, informative and genuinely concerned for their clients. Briana researches the best policy options for her clients and is the most pleasant agent . Highly recommend her as an insurance agent ."
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Joe

December 31, 2025

5  out of  5
rating by Joe
"The entire team at Brian Cicero-John's is fantastic! In a time when most businesses are less and less customer friendly, this team stands out as exceptional. They are always there for me when I have needed them for over 20 years. You will not find a better insurance agent than Briana and her team."
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steve saik

December 18, 2025

5  out of  5
rating by steve saik
"always super friendly and the best customer service by far"
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Haywood Duncan

October 28, 2025

4  out of  5
rating by Haywood Duncan
"Briana and her team have been wonderful in helping me stay ahead to changing needs to ensure we have the best coverage. H.Duncan"
We responded:
"Thank you for your business, Duncan! We look forward to continuing to serve you and your family - and hope to earn that 5th star from you in the near future!! "
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wanda thompson

October 21, 2025

5  out of  5
rating by wanda thompson
"Briana Cicero- John’s is my forever goto insurance person. Matthew area location. She has always taken the time to work with me to ensure I am fully covered. Thanks Briana"
We responded:
"Thank you for your review - and for referring all of your family and friends to our office! It's been such a pleasure working with you over the years and we look forward to serving you for FOREVER! ❤️"
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Kenneth Smith

October 14, 2025

5  out of  5
rating by Kenneth Smith
"Met Briana for the first time at a recent meeting at her office. She is very personable, attentive to needs and helpful. She gave me some ideas regarding my family's insurance coverage for both now and in the future. GREAT CLIENT SERVICE!"
We responded:
"Mr. Smith, I enjoyed meeting with you and learning about what is important to you and your family! Thank you for the opportunity to provide your homeowners and auto insurance. "
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Jamie Harrison

September 23, 2025

5  out of  5
rating by Jamie Harrison
"Excellent customer service. Great advice and honestly caring"
We responded:
"Thank you for your 5-star review, Jamie! We are here to serve, so this means a great deal to our team! "
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S P

September 7, 2025

5  out of  5
rating by S P
"Extremely professional staff & great agent to work with. Have referred several friends/neighbors to this agency."
We responded:
"Hi, SP - As a small business owner, I love working with other small business owners on their insurance and financial services needs! We appreciate you and look forward to continuing to serve you - and all of your friends and neighbors that you've referred to us! "
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gbt2318

September 6, 2025

5  out of  5
rating by gbt2318
"Working with Briana was such a pleasant experience. She was patient, super knowledgeable, and transparent through the entire process! She made sure I understood all my insurance options and helped me find the option that was best for ME and my family. If you’re searching for insurance, I’d highly recommend Briana C!"
We responded:
"We appreciate the 5-star review and your kind words! Thank you for choosing our State Farm agency for all of your insurance needs!"
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Sherrell McMillan

September 5, 2025

5  out of  5
rating by Sherrell McMillan
"Haven't actually switched our insurance yet, but we reached out to Brianna a few weekends back. She responded quickly with details about how much we could save with State Farm. Beyond that though, she gave us a thorough breakdown of our current coverage and provided counsel on ways to shore up gaps - even if we didn't make the switch to State Farm. That's great due diligence and something I wish more businesses would do. Thanks Brianna!"
We responded:
"Shoring up gaps is my favorite thing to do! I appreciate the opportunity to work with you and your family on all of your insurance needs! "
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Gary R

September 4, 2025

1  out of  5
rating by Gary R
"State Farm is a total rip-off! You will find out when they deny your claim after you've paid their premiums for 50 years. After a terrible hailstorm, all of my neighbors were getting roof replacements. State Farm denied mine. I even had the agent Briana Cicero-Johns come to my neighborhood and I showed her all of the homes around mine that were getting roofs replaced. State Farm still denied my claim. If I could give them zero stars, I definitely would."
We responded:
"Hi, Gary! Thanks for your feedback. I definitely remember working with you years ago - 3 roof inspections including one from a Professional Engineer trying to find a covered loss. It can be frustrating, however, insurance policies are for sudden and accidental incidents and not for maintenance issues or improper installation. I appreciated the opportunity to have served you and your wife and hope you are both doing well! "
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J. B.

August 29, 2025

5  out of  5
rating by J. B.
"Briana was extremely helpful with my homeowners policy. She took the time to explain details to me. She was patient and informative. Thank you for all your help."
We responded:
"Hi, J.B. - It was wonderful meeting you in person and having the opportunity to explain coverages and options to protect your home and family! We appreciate you and look forward to serving you now and in the future! "
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Rob Hunter

August 27, 2025

5  out of  5
rating by Rob Hunter
"I reached out to Briana for a quote on home & auto policies and she was so kind & helpful. She made sure I was comfortable with her recommended levels of coverage and even recommended changes to my current policy (with another company), should we not change, to make sure we were adequately protected. While the cost savings is not tremendous, we are changing because of her! I recommend State Farm because of Briana Cicero-Johns."
We responded:
"Rob - Thank you so much for your kind remarks! We love helping folks understand their insurance coverage and shore up their policies - even if we don't earn their business that day. We know you have served our Matthews community for years and we are grateful to serve you in this regard. "
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Jordan St Cyr

August 27, 2025

5  out of  5
rating by Jordan St Cyr
"If I could leave 6 stars I would! Briana has been absolutely amazing to work with! She’s knowledgeable, professional, and always goes above and beyond to make sure I fully understand my coverage and options. Anytime I have a question, she’s quick to respond and genuinely cares about helping me find the best solution. It’s clear she values her clients and puts their needs first! I couldn’t ask for a better agent—highly recommend her to anyone looking for reliable, friendly, and trustworthy insurance support!"
We responded:
"Jordan - Thank you so much for the great feedback! We truly want our customers to understand their insurance, so they can choose what makes the most sense for themselves and their families. Thank you for choosing our State Farm agency for your insurance needs! "
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Lindsey Easterling

June 30, 2025

5  out of  5
rating by Lindsey Easterling
"Briana and her staff are so helpful and honest."
We responded:
"Thank you for your kind words. We appreciate your business and look forward to continuing to serve you and your family! "
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Noel Barber

June 27, 2025

5  out of  5
rating by Noel Barber
"Great service, responsive, easy to deal with."
We responded:
"Thank you for the 5-star review! These are all things we aim to do well - being responsive, being easy to work with, and providing remarkable customer service! "
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Barb

June 17, 2025

5  out of  5
rating by Barb
"Easy people to work with. Thank you."
We responded:
"Thank you for your review, Barb! We try to make things as easy as possible for our customers. We appreciate your business over the years! "
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Prafull

June 5, 2025

5  out of  5
rating by Prafull
"Working with Brittany has been an absolute pleasure. She is not only incredibly knowledgeable about home insurance but also patient, thorough, and genuinely committed to helping her clients find the best coverage for their needs. Brittany took the time to explain every detail, answered all my questions clearly, and made the entire process smooth and stress-free. Her professionalism and responsiveness gave me complete confidence that I was in good hands. I highly recommend Brittany to anyone looking for a reliable and trustworthy insurance agent!"
We responded:
"We’re so glad you had a great experience with Brittany! She truly goes the extra mile to make sure every client feels supported and informed. We appreciate your kind words and your recommendation—thank you!"
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Andy Curtis

May 31, 2025

5  out of  5
rating by Andy Curtis
"Briana and the agency have helped me save money on my vehicle and boat. I highly recommend stopping by."
We responded:
"Thanks, Andy! We’re thrilled we could help you save on your vehicle and boat coverage. We appreciate the recommendation and look forward to continuing to serve you."
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Abraham Mathew

May 24, 2025

5  out of  5
rating by Abraham Mathew
"Briana has been one of the best agents that I know. Whenever I have called her office, she and her staff have provided me prompt and awesome service. They are very knowledgeable with State Farm products. They are not just passionate about helping you but will discuss various options depending on your unique needs. For warm and friendly service, you can trust Briana and her team. I highly recommend Briana and her office!"
We responded:
"Thank you, Abraham! We’re grateful for your continued support and are so glad our team has been able to provide service that meets your needs. We appreciate the recommendation!"