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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of DEVAUGHN HOPKINS

DEVAUGHN HOPKINS

October 18, 2024

5  out of  5
rating by DEVAUGHN HOPKINS
"Great team and my agent, Kyla, was very knowledgeable and helpful for getting me my best quote. They are experts at what they do and I would recommend to anyone who would like a great experience while being covered. Thank you!"
We responded:
"Thank you for trusting our team with your auto and renter's insurance needs. We appreciate your business and look forward to serving you now and in the future! "
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Cindy Payne

August 30, 2024

5  out of  5
rating by Cindy Payne
"No one wants to make a home claim. But on July 4th of this year we experienced a broken waterline. We we away and got a call that water was coming from all sides of our home. A neighbor got the water cut off and I called State Farm to start the claim. Christina at the office helped facilitate getting an Adjustor to our home asap. We have been very fortunate working with Serge, he has been quick with coming and assessing the damage and getting payments made. I would highly recommend Briana Cirero-John’s State Farm Agency to anyone needing insurance"
We responded:
"Such an awful experience to come home to - but so glad to hear that Christina and Serge were there for you! We are always happy when Serge works with our clients to assist them with their State Farm claims. And Christina is such a gem - always there for anyone in their time of needs. We appreciate your business and look forward to continuing to serve you! "
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Danielle Catanzaro

August 28, 2024

5  out of  5
rating by Danielle Catanzaro
"The best office ever. My fantastic agent Briana and staff are absolutely 💯 fantastic. Shout to staff always are capable of taking care of it on point!! Christina, Crystal, Asia. Amazing I have one less thing to ever worry about. Thanks STATEFARM"
We responded:
"Thank you for your 5-star review and shout out to our wonderful team members! Our team truly cares about our customers and community. We appreciate you! "
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gregory kellar

August 14, 2024

5  out of  5
rating by gregory kellar
"Briana has been very responsive and great to work with. We have a number of different policies with her to cover us in different areas. Briana has been very knowledgeable in helping us determine our insurance needs."
We responded:
"Thank you for your review, Greg! You always have something fun for us to work on. We appreciate your trust in our team over the years! "
Profile photo of Katherine Gutierrez

Katherine Gutierrez

August 7, 2024

5  out of  5
rating by Katherine Gutierrez
"Briana should be your first call for all of your insurance needs. She's knowledgeable and truly loves serving her clients, providing top-notch customer service. She's a lovely person to deal with."
We responded:
"We do truly care for our clients and strive to provide them with remarkable service! Thank you for your kind words and for sharing your 5-star review with our community. "
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Lisa Cassara-Collins

July 26, 2024

5  out of  5
rating by Lisa Cassara-Collins
"Everyone was so professional, knowledgeable and efficient. Answered all my questions and made it so easy to switch insurance companies. The transition was seamless. Would definitely recommend this office."
We responded:
"We work to educate, empower and serve our customers, so we are so pleased to hear we were able to help you with your insurance needs! "
Profile photo of Ryan Collins

Ryan Collins

July 16, 2024

5  out of  5
rating by Ryan Collins
"Briana Cicero-Johns office is very professional and friendly. I’ve been with this office for many years and I’ve never had a bad experience."
We responded:
"Ryan, we appreciate your business and have enjoyed working with you over the years. Thank you for the 5-star review! "
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Chef Kev Winston

July 15, 2024

5  out of  5
rating by Chef Kev Winston
"Amazing service"
We responded:
"Hi, Kevin!! We love working with you and your family on all of your insurance needs. Looking forward to serving you for years to come! "
Profile photo of Monese

Monese

July 13, 2024

5  out of  5
rating by Monese
"Briana, always make the process so easy and simple. She’s such a kind person. Briana, is such great representation for StateFarm."
We responded:
"Thank you for your kind remarks. We love working with you and your family! "
Profile photo of Kitson Wallace

Kitson Wallace

July 4, 2024

5  out of  5
rating by Kitson Wallace
"Brittany was so friendly and helpful. She made switching my home and auto insurance a breeze! She went above and beyond to help answer my numerous questions and make sure I understood every aspect of my policy."
We responded:
"Thank you for your 5-star review. We wholeheartedly agree with you - Brittany is a fantastic member of our team!"
Profile photo of De La Vega Tortillas

De La Vega Tortillas

June 18, 2024

5  out of  5
rating by De La Vega Tortillas
"Kyla and Briana were invaluable to getting our difficult business policies we needed. They are always prompt and willing to cheerfully answer questions and get us what we needed. Highly recommend."
We responded:
"Thank you so much for the opportunity to work with you on all of your commercial insurance needs! It has been exciting watching your business grow from a home-based start-up to a successful bakery. Best wishes as you continue to learn and grow! "
Profile photo of Heather Joyner

Heather Joyner

June 18, 2024

5  out of  5
rating by Heather Joyner
"Briana and team are so helpful and very quick to respond - highly recommend!"
We responded:
"Thanks so much for the 5-star review! It's been a pleasure working with you guys over the years. "
Profile photo of Yogesh Dhote

Yogesh Dhote

June 1, 2024

5  out of  5
rating by Yogesh Dhote
""Kyla Moore greatly helped to find the best insurance product and quotes for us. She also ensures we have the best insurance for our needs.” Thank you, Kyla for all your efforts and time."
We responded:
"We appreciate your trust in our team and look forward to serving you now and in the future! "
Profile photo of Loura Thompson

Loura Thompson

May 28, 2024

5  out of  5
rating by Loura Thompson
"Friendly, knowledgeable and professional. The staff made sure all my needs were met."
We responded:
"Our team works to ensure each customer has the best insurance products and coverage they need. Thank you for trusting our team with your insurance and financial service needs! "
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tray daniels

May 28, 2024

5  out of  5
rating by tray daniels
"Kyla Moore was so professional, knowledgeable, and real nice State Farm agent."
We responded:
"Thank you for your kind words about our team member! We love what we do and have established a great team here in our Matthews office. We appreciate your business, Tray! "
Profile photo of Mark Lillvis

Mark Lillvis

May 24, 2024

5  out of  5
rating by Mark Lillvis
"Briana Cicero State Farm office is very easy to work with, Briana and Kyla are knowledgeable and friendly"
We responded:
"Mark, it was a joy working with you guys. Thank you for trusting us with all of your insurance needs! "
Profile photo of Christine Curran

Christine Curran

May 2, 2024

5  out of  5
rating by Christine Curran
"KYLA MOORE is AMAZING!!! She found me the best policy for me and my family! I couldn’t believe how affordable it was. She was a blessing in disguise being so kind and patient. She is very educated. Highly recommend this place. Ask for KYLA she is great!"
We responded:
"It's so great to hear about your positive experience with our State Farm agency here in Matthews, NC! And we agree - Kyla is AMAZING!! "
Profile photo of tony jones

tony jones

April 23, 2024

5  out of  5
rating by tony jones
"When i have any promblems with my payments they always take the time to find a way to help and very polite ."
We responded:
"We are here to help in any way we can! Thank you for being a valued customer! "
Profile photo of tonio14

tonio14

April 6, 2024

5  out of  5
rating by tonio14
"What a wonderful Team. I have had them for years and they have helped me through a number of things. They helped me and a couple of my co workers with renters insurance. They saved my parents money on their auto insurance. Christina told me i could get a policy on my personal computer to get it insured and then 3 months later, She helped through the process of using the policy to get a new one when it died on me. Most importantly, Briana gave me a brief talk about life insurance. I had no real knowledge of it and how it worked but after the quick sit down, I felt that not only did i need a policy, i used that same conversation to convince my sister to get a life policy too. The staff is also extremely personable and helpful but if i tried to go in detail on how great they are, i wouldn't do them any justice. You will have to go in and find out for yourself. You will not be disappointed."
We responded:
"Tonio, we've loved working with you over the past 5 years on all of your insurance needs!! From your renter's insurance to the Personal Articles Policy on your lap top - and most importantly, your life insurance - our State Farm agency is here to protect everything that is important to you! "
Profile photo of Nell Kilpatrick

Nell Kilpatrick

March 7, 2024

5  out of  5
rating by Nell Kilpatrick
"I and my husband have been a customer with this State Farm agency for many years Last summer when I had tremendous tree damage, they worked diligently with me. I talked with Christina many times during the damages, and she was a tremendous help, always courteous, patient and helpful. Brianna is very easy to talk to and gives good advice concerning best and reasonsble coverage for the property. This is particularly helpful to me since my husband husband passed away. Thank you for your kindness."
We responded:
"Nellie - Thank you for your kind words. We think Christina is a fantastic person too - she truly cares for our customers and works to resolve any situation that may arise! We appreciate you and look forward to serving you for all of your insurance needs for many more years! "
Profile photo of Omni Wilkins

Omni Wilkins

February 29, 2024

5  out of  5
rating by Omni Wilkins
"I love the ease and customer service of the representatives here at this office. They are very understanding and explain things in detail and assist you in making the best decision for you and your family. I'm not choose a different office over it this one because these ladies are very experienced."
We responded:
"We truly want our customers to understand their options in order to make the best decisions for themselves and their families. Thank you for trusting our team with your insurance needs! "
Profile photo of Felipe Pérez

Felipe Pérez

February 28, 2024

5  out of  5
rating by Felipe Pérez
"Amazing experience!"
We responded:
"Thank you for the positive review! It has been wonderful working with you and your family over the years! "
Profile photo of Harrison Ervin

Harrison Ervin

February 22, 2024

4  out of  5
rating by Harrison Ervin
"I've always appreciated the calm collected yet professional manner I'm met with upon encounters with this insurance company. The staff is terrific and the cost of insurance beats other companies by far. How do I know, I did the research before buying. I highly recommend this company to all who inquired about insurance."
We responded:
"Thank you, Harrison, for the positive review! Our team works hard to provide a great insurance experience in Matthews and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Profile photo of M D

M D

February 21, 2024

4  out of  5
rating by M D
"I was with Briana Cicero for many years before moving to Florida. I had one af accident with a piece of property and, my rate did go up. Tempted to leave state farm, I stayed because of the customer service this team has. I was an agent with GEICO for a decade and I know insurance is a promise, the service you receive isn't. Thank you Briana, Christiana and team for doing a great job."
We responded:
"Although our local agency can't control state rates or insurance points in North Carolina, we can aim to provide the best customer service experience possible. Thank you for being loyal customer! Wishing you all the best with your out-of-state relocation -- we will miss you!"
Profile photo of Jacob Lancaster

Jacob Lancaster

February 11, 2024

5  out of  5
rating by Jacob Lancaster
"This office was immensely helpful in setting up an auto insurance policy quickly when I had issues with another agent but was in the process of buying a car! They were very helpful and patient in navigating that process with me."
We responded:
"Jacob, our team was glad to help you get your car insurance set up quickly. Thank you for trusting us to provide you with a State Farm auto insurance policy! "