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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alden Grant

Alden Grant

April 9, 2025

5  out of  5
rating by Alden Grant
"We came over from a different insurance company. We have gotten nothing but helpful, professional and kind assistance since we've been with State Farm. So glad that we came over!! Keep up the great work Briana!"
We responded:
"Thanks for the shout out, Alden! We appreciate your business and look forward to working with you on all of your insurance needs! "
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Cathy Starnes

April 8, 2025

5  out of  5
rating by Cathy Starnes
"They are the best!!"
We responded:
"Thanks so much for your kind remark!!"
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Crystal Dickerson

April 1, 2025

5  out of  5
rating by Crystal Dickerson
"Shout out to this State Farm office. We moved here almost 2 years ago and everyone has been helpful, professional and very friendly. Happy Anniversary!"
We responded:
"We strive to provide exceptional customer service, so it was great to see your review! Excited to celebrate our 6th year in business - thank you for your well wishes! "
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Scott Mcintyre

January 23, 2025

5  out of  5
rating by Scott Mcintyre
"I have been a State Farm customer for most of my adult life. When I moved to Charlotte in 1997 I signed on with the John Sullivan Agency. Briana took over when John retired. I have had a few incidents in the past that have required their help. I am happy to have them advising me on options that affect my life and the life of my family."
We responded:
"Our team has enjoyed working with you and Barbara over the years. We look forward to serving you for years to come! "
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Kathy Kacenga

January 23, 2025

5  out of  5
rating by Kathy Kacenga
"Got some very useful information from Briana and her team. She is very involved in her community! Looking forward to working with her. We’ve been with Briana and her staff since she opened her office. Briana is always available to answer any questions or get us information we might need quickly. Great experience with the staff as well."
We responded:
"Thank you for being a long-time customer! We are always here to help, so please call, text, email or stop by anytime! "
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P Sakthivel

January 21, 2025

5  out of  5
rating by P Sakthivel
"I had a positive experience in getting home insurance , very easy to work would recommend to others"
We responded:
"Thank you for choosing our State Farm agency for your homeowners insurance! We are glad to hear you had a positive, seamless experience working with our team. "
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Amanda Maslak

January 17, 2025

5  out of  5
rating by Amanda Maslak
"Briana was very easy to get in touch with and had a very timely turnaround for a quote. She was able to go over my policy needs efficiently."
We responded:
"Thank you for the five-star rating, Amanda! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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Ben Ackerman

November 6, 2024

5  out of  5
rating by Ben Ackerman
"Brittany was so great to work with when she assisted us with a quote for our home owners insurance. She helped us understand what our options were and was happy to redo the quote multiple times so we could see the difference prices. Thanks Brittany!"
We responded:
"We think Brittany is great too! Thank you for the opportunity to work together to get your homeowners insurance policy just right for your needs. "
Profile photo of DEVAUGHN HOPKINS

DEVAUGHN HOPKINS

October 18, 2024

5  out of  5
rating by DEVAUGHN HOPKINS
"Great team and my agent, Kyla, was very knowledgeable and helpful for getting me my best quote. They are experts at what they do and I would recommend to anyone who would like a great experience while being covered. Thank you!"
We responded:
"Thank you for trusting our team with your auto and renter's insurance needs. We appreciate your business and look forward to serving you now and in the future! "
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Cindy Payne

August 30, 2024

5  out of  5
rating by Cindy Payne
"No one wants to make a home claim. But on July 4th of this year we experienced a broken waterline. We we away and got a call that water was coming from all sides of our home. A neighbor got the water cut off and I called State Farm to start the claim. Christina at the office helped facilitate getting an Adjustor to our home asap. We have been very fortunate working with Serge, he has been quick with coming and assessing the damage and getting payments made. I would highly recommend Briana Cirero-John’s State Farm Agency to anyone needing insurance"
We responded:
"Such an awful experience to come home to - but so glad to hear that Christina and Serge were there for you! We are always happy when Serge works with our clients to assist them with their State Farm claims. And Christina is such a gem - always there for anyone in their time of needs. We appreciate your business and look forward to continuing to serve you! "
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Danielle Catanzaro

August 28, 2024

5  out of  5
rating by Danielle Catanzaro
"The best office ever. My fantastic agent Briana and staff are absolutely 💯 fantastic. Shout to staff always are capable of taking care of it on point!! Christina, Crystal, Asia. Amazing I have one less thing to ever worry about. Thanks STATEFARM"
We responded:
"Thank you for your 5-star review and shout out to our wonderful team members! Our team truly cares about our customers and community. We appreciate you! "
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gregory kellar

August 14, 2024

5  out of  5
rating by gregory kellar
"Briana has been very responsive and great to work with. We have a number of different policies with her to cover us in different areas. Briana has been very knowledgeable in helping us determine our insurance needs."
We responded:
"Thank you for your review, Greg! You always have something fun for us to work on. We appreciate your trust in our team over the years! "
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Katherine Gutierrez

August 7, 2024

5  out of  5
rating by Katherine Gutierrez
"Briana should be your first call for all of your insurance needs. She's knowledgeable and truly loves serving her clients, providing top-notch customer service. She's a lovely person to deal with."
We responded:
"We do truly care for our clients and strive to provide them with remarkable service! Thank you for your kind words and for sharing your 5-star review with our community. "
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Lisa Cassara-Collins

July 26, 2024

5  out of  5
rating by Lisa Cassara-Collins
"Everyone was so professional, knowledgeable and efficient. Answered all my questions and made it so easy to switch insurance companies. The transition was seamless. Would definitely recommend this office."
We responded:
"We work to educate, empower and serve our customers, so we are so pleased to hear we were able to help you with your insurance needs! "
Profile photo of Ryan Collins

Ryan Collins

July 16, 2024

5  out of  5
rating by Ryan Collins
"Briana Cicero-Johns office is very professional and friendly. I’ve been with this office for many years and I’ve never had a bad experience."
We responded:
"Ryan, we appreciate your business and have enjoyed working with you over the years. Thank you for the 5-star review! "
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Chef Kev Winston

July 15, 2024

5  out of  5
rating by Chef Kev Winston
"Amazing service"
We responded:
"Hi, Kevin!! We love working with you and your family on all of your insurance needs. Looking forward to serving you for years to come! "
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Monese

July 13, 2024

5  out of  5
rating by Monese
"Briana, always make the process so easy and simple. She’s such a kind person. Briana, is such great representation for StateFarm."
We responded:
"Thank you for your kind remarks. We love working with you and your family! "
Profile photo of Kitson Wallace

Kitson Wallace

July 4, 2024

5  out of  5
rating by Kitson Wallace
"Brittany was so friendly and helpful. She made switching my home and auto insurance a breeze! She went above and beyond to help answer my numerous questions and make sure I understood every aspect of my policy."
We responded:
"Thank you for your 5-star review. We wholeheartedly agree with you - Brittany is a fantastic member of our team!"
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De La Vega Tortillas

June 18, 2024

5  out of  5
rating by De La Vega Tortillas
"Kyla and Briana were invaluable to getting our difficult business policies we needed. They are always prompt and willing to cheerfully answer questions and get us what we needed. Highly recommend."
We responded:
"Thank you so much for the opportunity to work with you on all of your commercial insurance needs! It has been exciting watching your business grow from a home-based start-up to a successful bakery. Best wishes as you continue to learn and grow! "
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Heather Joyner

June 18, 2024

5  out of  5
rating by Heather Joyner
"Briana and team are so helpful and very quick to respond - highly recommend!"
We responded:
"Thanks so much for the 5-star review! It's been a pleasure working with you guys over the years. "
Profile photo of Yogesh Dhote

Yogesh Dhote

June 1, 2024

5  out of  5
rating by Yogesh Dhote
""Kyla Moore greatly helped to find the best insurance product and quotes for us. She also ensures we have the best insurance for our needs.” Thank you, Kyla for all your efforts and time."
We responded:
"We appreciate your trust in our team and look forward to serving you now and in the future! "
Profile photo of Loura Thompson

Loura Thompson

May 28, 2024

5  out of  5
rating by Loura Thompson
"Friendly, knowledgeable and professional. The staff made sure all my needs were met."
We responded:
"Our team works to ensure each customer has the best insurance products and coverage they need. Thank you for trusting our team with your insurance and financial service needs! "
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tray daniels

May 28, 2024

5  out of  5
rating by tray daniels
"Kyla Moore was so professional, knowledgeable, and real nice State Farm agent."
We responded:
"Thank you for your kind words about our team member! We love what we do and have established a great team here in our Matthews office. We appreciate your business, Tray! "
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Mark Lillvis

May 24, 2024

5  out of  5
rating by Mark Lillvis
"Briana Cicero State Farm office is very easy to work with, Briana and Kyla are knowledgeable and friendly"
We responded:
"Mark, it was a joy working with you guys. Thank you for trusting us with all of your insurance needs! "
Profile photo of Christine Curran

Christine Curran

May 2, 2024

5  out of  5
rating by Christine Curran
"KYLA MOORE is AMAZING!!! She found me the best policy for me and my family! I couldn’t believe how affordable it was. She was a blessing in disguise being so kind and patient. She is very educated. Highly recommend this place. Ask for KYLA she is great!"
We responded:
"It's so great to hear about your positive experience with our State Farm agency here in Matthews, NC! And we agree - Kyla is AMAZING!! "